We will endeavor to dispatch your goods on the same day your order is placed if it is received before 7am (Mon-Fri). If your order is received over a weekend it will be dispatched on Monday.
EXPRESS NEXT DAY DELIVERY
Need an item fast? No problem. We offer Express Next Day Delivery as an option on all of our products.
When an order is placed before 7am Mon-Thu, your order should be with you the following day. Orders placed on Friday before 7am will be delivered on Monday.
Please be aware however, that we cannot guarantee delivery dates as the delivery itself is performed by a third party courier. Whilst delivery failures can happen due to mis-routing, it is very unlikely.
Currently we only offer delivery to UK Mainland.
Our free postage is available on all orders regardless of total price.
Our express delivery service for £3.95 offers your items to be sent on a 24hr courier for orders you need urgently.
ORDER TRACKING AND HISTORY
Tracking details for your order will be sent to the email address provided. They will also be uploaded against your purchase(s) and can be accessed via your account by visiting your order history on the site.
100% Satisfaction Guarantee
If you are not completely satisfied with your purchase from Gardeners Dream we offer a full money back guarantee. Please notify us within 7 days of your delivery and upon receiving our goods back we will issue a full refund providing the item is unopened and "as new" (excluding P&P) once returned to us successfully.
GOODS DAMAGED IN TRANSIT
Please inspect your goods upon receipt of delivery. If they are damaged and require a signature by the courier please sign for them as damaged and contact us immediately. Shortages or damages must be notified to us within 3 days of receipt of your order. Upon receiving our goods back we will either dispatch a replacement item or issue a full refund, whichever is your preference.
You may return any items which are damaged, faulty or unwanted.
Please notify us of your intention to return an item within 7 days of delivery and have the item returned to us no later than 14 days for a full refund.
Afterwards, please re-package the items safely and appropriately for transit and include a note stating the reason for return.
All items are returned at your own risk. In the event of a returned item being lost we will require proof of postage. Please keep any postage receipts or post via recorded delivery to avoid any problems.
Our address is:
Gardeners Dream Ltd (Returns)